AnySupport 6.0

[M.Bagheri]

Koino AnySupport is an online computer assistance solution for Call Center and help desk personnel to diagnose and solve technical issues in real-time, requiring no installation or configuration for the customer. Customers are treated to a seamless support experience, because no downloads or configuration is required to allow support personnel to fix their computers. Once you use AnySupport to assist your customers, you can diagnose and solve the problem as if you were sitting in front of customer's computer. Koino AnySupport is designed for call center and help desk support operators to offer instant live assistance. A customer with a computer problem will request help from support, and using AnySupport, the support personnel can have Remote Control of the customer's computer to diagnose the problem as if they were making a home visit. Customers are treated to a painless experience, because no downloads or configuration is required to allow support personnel to fix their computers. Key Featrues:*Fast. Koino's real-time screen compression technology enables fast and responsive remote assistance. *Secure. Dual-Layer 128-bit encryption ensures the integrity of all data transfers. *Easy to use.No installation or configuration is necessary to receive online assistance. *Connect anywhere. Whether a user is behind a firewall, proxy server, VPN, or using a private IP address, AnySupport works everywhere.

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